FAQs

Yes. At checkout select EFT as your payment option. Once you place your order you will receive an order number and you will receive an email with the exact steps to pay as well as the banking details to make the EFT. Once you have made the payment please send the POP to info@lullu.co.za once we receive your POP we will move your order from hold to processing. You will receive an email confirming your order is being processed, this emails acts as confirmation that your POP has been received. Please note that for EFT payment options we will first wait until the payment reflects before delivery proceeds.

We don't offer wrapping but our orders are gift ready and should you wish you can add a hand written note. All of our pieces are packaged in a beautiful protective velvet jewellery bag placed in branded tissue paper in a sealed and secure travel box. If you would like to add a hand written note, please leave your message in the delivery instructions and we will add the note to your box.

We do our best to get your pearl jewellery to you as quickly as possible. Main cities will take between 3 to 5 business days where as regional locations can take 5 to 7 business days depending on how often the courier visits your area. Should you need express delivery, chat to one of our consultants via our chat box to see if we can assist you. Express delivery may come at an additional fee. *We cannot be held responsible for any delays in delivery once the items have left us and are in the possession of the courier service. For more information visit our Shipping & Delivery page.

Once your order is out for delivery you will receive an email with the tracking details. You can use this information to track the delivery progress of your parcel.

Lullu offers free shipping to all South African orders. Therefore you only pay for your jewellery, there is no shipping fee for any delivery within South Africa.

We will try our best to accommodate your needs. Please reach out to our online consultants or email info@lullu.co.za with your request. Please note that chains are not customizable. Custom orders will come at an additional fee and are not returnable.

Placing an order online is simple and safe. Once you have found the item you are interested click on "Add to Basket" to add it to your shopping basket. Follow the directions through the checkout process to complete your order.

We know purchasing online can be scary at first. For social proof from our past buyers as well as feedback by well know influencers of our products and service, please visit the Lullu Instagram page. View our stories highlights "Clients" and "Collabs".

Lullu is an online only store we do not have a physical store and for security reasons we do not disclose our studio location. Should you need more information on any of our products please don't hesitate to reach out to one of our consultants to assist you.

Yes of course. If unworn and in it's original state, all goods can be returned to us within 7 days. Pieces need to be returned (at your own cost, unfortunately) in the original packaging. Earrings can only be returned of the sealed packaging is not opened. View our full Returns & Exchanges policies and steps to proceed with your return.

Visit our Product Care page for a complete guide of how to care for your pearl jewellery.

It is not recommended. Although our 925 sterling silver is almost pure silver and is therefore likely to have a lesser reaction to water, if the jewellery is left in water for too long the metal can begin to oxidize and tarnish. When it comes to any water that is treated with a chlorine, your sterling silver will be at a higher risk of colour damage. The silver will react to the chlorine leading to damage and major cleaning may be required. For this reason we recommend keeping your jewellery in a dry, secure location before getting wet. As part of our suggested care instructions it is recommended not to swim or shower with your pieces. To view our complete list of care instructions click here.